How to Write a Letter to Power Holding Company
Use this sample letter to write a complaint about a product or service. If you have problems with your energy supplier, you can submit your complaint in writing using this sample letter. Avoid writing an angry, sarcastic, or threatening letter. The person who read it probably didn`t cause the problem, but it can be very helpful in fixing it. This is a sample letter and may not fit your specific situation. Use this tool to develop a complaint letter that you can print or email to the company. You can vary it depending on your particular problem. Here`s an example of what a complaint letter might look like: If you think a business or seller has been dishonest, contact your attorney general or consumer protection office. Also notify the Federal Trade Commission at ReportFraud.ftc.gov. The FTC does not resolve individual complaints, but your report helps law enforcement identify patterns of wrongdoing and can lead to an investigation.
Always try to resolve a problem with a company before seeking help from a consumer protection agency. You can do this by speaking directly to the seller or manager or, if that fails, by writing a complaint letter. It`s hard to know where to start when writing a complaint letter. If our inbox is a clue, this difficulty manifests itself in free-form diatribes and confusion about what to say. It doesn`t have to be: just state the facts and explain why the company should help you. If you`re not a great smith of words, Consumerist is here to help. Here is an example of a letter, based on a recent successful complaint to an automaker that recently passed through our office. We have obscured the details, but the general format of the letter remains the same. The summary. If you can`t summarize your problem in two or three sentences, ask someone else to read your email and do it for you. As a reader of Consumerist, I can`t stress enough the importance of getting your message across before the letter reader`s eyes light up.
In the first paragraph, indicate your problem and a suggested solution. Then move on to the details. 742 Evergreen Terrace Springfield, United States 23456 July 19, 2014 Hoverbike Corporation of America Attn: Customer Service P.O. Box 1578 Kabletown, WV 25414 Dear Hoverbike Corporation: I am writing to your company about a problem with my hoverbike, a 2012 Skylark model. I struggled to stay in the air a few months ago and this week the altitude control module completely failed. Although the motorcycle is out of warranty for a few months, I believe this happened due to a design flaw in the Skylark, and I ask your company to cover or share with me the cost of any necessary repairs. Then come the details: who, what, where, when? Provide addresses, business numbers and serial numbers, if applicable to your situation. Here you can add more details about your incident or problem and, if necessary, explain what you said in the first few sentences. My parents purchased my hoverbike (serial number 118532C423) for me on April 21, 2012 from our local authorized hoverbike dealer, Krebs Cycles of Springfield.
I loved cycling, but I also took care to do all the recommended maintenance, keep it meticulously clean, not floating on water and not driving recklessly. After researching this specific issue and talking to other hoverbike owners, I learned that this is a common problem with hoverbikes made before 2013. I believe that the failure of this module is not due to negligence or error on my part. I ask Hoverbike Corporation to fully cover or share with me the cost of this repair. I attached a work order from my mechanic detailing the necessary repairs on my bike. This next section is optional, but often helpful: discuss how your problem is directed against branding and product marketing, as well as your relationship with the brand. Of course, you don`t feel the need to explain your relationship with the brand if you`re not really used to using their products or their friends or family who do. However, consider the branding and marketing of the product and how it relates to your situation: is the company promoting the portability of its laptops when your own battery is not charging and you are attached to your desk? Has a travel website that presents itself as convenient and integrated caused serious problems with your travel plans? Mention these contrasts if they apply. Hoverbike`s reputation and marketing underline the durability, reliability and safety of your bikes. Before this mechanical breakdown, I was very happy with my hoverbike, and in a few years I will have to upgrade to a bigger one as I get older, but now I`m hesitant to choose one. My brother and sister also own hoverbikes that work perfectly, and they are not sure about staying with the brand after seeing my experience with the mechanical failure of my hoverbike. If your marketing campaigns are any indication, I am your target customer, a young girl who can explore her city on her own and use her bike for travel and leisure travel.
Most importantly, I`m eight years old and looking forward to a future of environmentally friendly travel. I hope I still have many decades of cycling ahead of me and I want to continue riding hoverbikes in the future. Please restore my trust in your brand, support your product and cover the cost of this repair. Thank you for taking the time to read this letter. Sincerely, Lisa Simpson 610-555-3223 email@example.com That`s it! It may also be helpful, in some cases, to give the company a reasonable amount of time to respond to you and present you with acceptable alternatives. Telling the company what you want is an important starting point, even if what you want is just an excuse. RELATED: Get by Executive Customer Service Controllers with Letter 101 8 Ways to Make Your Complaint Is Ignored 5 Sample Letters Debt collectors come out of your face I want this issue resolved quickly, please. If I do not hear from you within 10 days, I will file a formal complaint with my state`s consumer service. The cabinet doors do not open and close properly, and the stain on the cabinet is uneven, with one half darker than the other.
The cabinet was removed from office on 30 September. December and I noticed this problem as soon as I unpacked it out of the box. I have attached a photocopy of my receipt as proof of purchase. The cabinet is not of acceptable quality and does not match the sample cabinet I showed in the store. I want you to replace it with one of the same quality and workmanship as the sample and arrange for the free return of the defective cabinet. I was exposed to a variety of skills that would make me suitable for the position of xxxxxxx. I worked as an engineer with xxxxxxxxx, in a team of four people; Repair and maintenance of computer systems, routine verification of transmission equipment, monitoring and recording of broadcasting operations. I followed an intensive one-year training of xxxxxxxxx at Power Station in the generation, distribution and transmission of electricity. I am not satisfied with the quality of a TV stand I bought on December 15 on 5 Street, and I am writing to look for a replacement. Unfortunately, [your product did not work well (or) the service was inadequate] because [indicate the problem, such as the product does not work properly, the service did not work properly, I was charged the wrong amount, or something was not clearly disclosed or distorted, etc.]. Editor`s Note: This article was originally published on Consumerist.
For more help solving a customer issue, check out these ideas and strategies. I look forward to your response and a solution to my problem. I will wait until [set a reasonable period of time] before seeking assistance from a consumer protection authority or any other form of assistance. Please contact me at the above address or by phone at [phone number with area code]. Contact Name [if available] Title [if available] Company Name Consumer Complaints Department [if you do not have a specific contact] Street City, State, Zip Code I would be very grateful if you could resolve this matter in accordance with the regulations to the satisfaction of your customer.